Khasra No 412, 2nd Floor, Shukh Lal Market, Plot No 7, Pitampura, Delhi, 110034

Privacy policy

Effective Date: 16-02-2025
Last Updated:  19-04-2025

At Go4TradeIndia, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, or interact with our platform.

By accessing or using www.go4tradeindia.com, you agree to the practices described in this policy.


 

🔹 1. Information We Collect

At Go4TradeIndia, we value your privacy and are committed to protecting your personal information. We collect data in various ways to provide you with the best experience and personalized services. The types of information we collect include:

1.1 Personal Information

When you sign up or interact with our platform, we may collect your personal details such as your full name, email address, phone number, and business contact information. For vendors, additional information like GSTIN, PAN number, and business address may also be required to ensure proper registration and processing of transactions.

We may also request contact person details for communication purposes, ensuring smooth business interactions between buyers and sellers.

1.2 Business & Transactional Information

As part of our services, we collect information related to your business listings (products/services), orders, payment details, and billing records. This data helps us maintain accurate records of transactions and allows us to improve your user experience.

Additionally, if you upload certifications, catalogs, or compliance documents, we ensure that such information is processed securely and used solely for the purpose of validating your offerings.

1.3 Technical Information

We collect technical data when you use our platform, including your IP address, device information, browser type, and access times. This information helps us improve the performance and functionality of the platform, ensuring you have the best browsing experience.

We also track cookies and use log data to monitor and improve the service quality of our website. This information is mainly used for analytical purposes and to tailor content and services that are most relevant to your needs.

 


 

🔹 2. How We Collect Information

We collect your information in a variety of ways, ensuring we can provide seamless and efficient services while maintaining your privacy.

2.1 Registration Forms

When you create an account or register on our platform, you are asked to provide essential personal and business information, including your name, email address, business details, and contact information. This data is required to create a profile that helps facilitate smooth transactions and interactions on the Go4TradeIndia platform.

2.2 Listing Submissions

As part of our B2B marketplace, sellers provide details about the products or services they offer. This includes information like product descriptions, pricing, images, and business credentials. We ensure that this information is used solely for the purpose of promoting your business and services to potential buyers.

2.3 Contact and Inquiry Forms

If you reach out to us via contact forms or inquiries, you provide information about your business needs, questions, or issues. This helps our team address your queries and offer customized solutions or services. This data may also be used for follow-up communications related to your inquiry.

2.4 Email and Phone Communications

When you communicate with us directly via email or phone, we collect these communication details to provide support and respond to your requests efficiently. This information may also be retained for record-keeping and compliance purposes.

2.5 Automated Tools

To enhance user experience, we use cookies, Google Analytics, and other automated tools to track usage patterns on our platform. These tools help us understand how visitors interact with the site, allowing us to continuously improve its functionality and provide relevant content. You have the option to manage or disable cookies through your browser settings, but please note that some features may be affected by these changes.

2.6 Third-Party Sign-Ins

In some cases, we may allow you to sign in or register through third-party platforms, such as Google or LinkedIn. If you choose this option, we may collect basic information from those services, including your name, email address, and profile details, to create an account and simplify the registration process.

 


 

🔹 3. Use of Your Information

At Go4TradeIndia, we are committed to using the information we collect in a responsible and transparent manner. We utilize your data to provide a seamless and personalized experience on our platform. Below are the key ways in which we use the information we gather:

3.1 To Create and Manage Your Account

Your information is essential for creating and managing your Go4TradeIndia account. This includes personal details, business information, and contact data, all of which help us authenticate and personalize your experience. By creating an account, you gain access to various platform features such as product listings, transaction history, and customer support.

3.2 To Provide Our Services

The primary purpose of collecting your information is to deliver our services effectively. This includes facilitating product listings, buyer-seller communications, order processing, and payments. We use your business details to verify your identity and ensure that transactions are legitimate and secure.

3.3 To Improve Our Platform

We continually strive to enhance the performance and usability of our website and services. Your usage data, browsing behavior, and transaction history are analyzed to identify areas of improvement, fix bugs, and introduce new features. This allows us to optimize your experience on our platform, making it faster and more user-friendly.

3.4 To Communicate with You

We use your contact information to send important updates, transaction alerts, and promotional content. This may include newsletters, service notifications, or special offers based on your interests. You can opt out of non-essential communications, such as promotional emails, at any time by adjusting your preferences or unsubscribing from emails.

3.5 To Meet Legal and Regulatory Requirements

In certain situations, we are required to use your information to comply with legal, regulatory, or contractual obligations. For example, tax reporting, business audits, and data retention laws may require us to keep certain records for a specified period. We may also use your information to respond to legal claims or protect our legal rights if necessary.

3.6 To Detect and Prevent Fraud

Your data is used to monitor and prevent fraudulent activities on the platform. We analyze patterns of suspicious transactions, unusual behavior, and other red flags to ensure that your business and financial data remain secure. This helps protect both buyers and sellers from potential fraud or scams.

 


 

🔹 4. Sharing & Disclosure of Information

At Go4TradeIndia, we take your privacy seriously and ensure that your information is only shared when necessary and in accordance with this policy. We do not sell or rent your personal data to third parties. However, there are certain situations where we may disclose your information as outlined below:

4.1. With Third-Party Service Providers

In order to run our business effectively, we may need to share your information with trusted third-party vendors that provide essential services for our platform. These services may include:

  • Hosting (e.g., AWS or other cloud service providers)

  • Email marketing and communication (e.g., Mailchimp or similar platforms)

  • Payment gateways (e.g., Razorpay, PayPal)

  • Analytics and data processing (e.g., Google Analytics, Hotjar)

These third-party providers are required to handle your data in accordance with applicable laws and privacy standards, and they are bound by contractual agreements that restrict their use of your information to the services they are providing.

4.2. For Legal Compliance

We may disclose your personal information when we believe it is necessary to comply with legal obligations, such as:

  • Responding to subpoenas or court orders

  • Meeting regulatory requirements (e.g., tax reporting)

  • Protecting our rights and ensuring compliance with our Terms & Conditions

If we are legally required to disclose your information, we will make reasonable efforts to notify you unless prohibited by law.

4.3. Business Transfers

In the event that Go4TradeIndia undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. If this occurs, we will notify you before your data is transferred to another entity and becomes subject to a different privacy policy.

4.4. With Your Consent

We may also share your data in other situations where we obtain your explicit consent. This includes sharing your information with third parties for purposes not outlined in this Privacy Policy. You will have the option to opt-in or opt-out of such sharing whenever applicable.

 


 

🔹 5. Cookies and Tracking Technologies

At Go4TradeIndia, we use cookies and similar tracking technologies to enhance your experience and improve the functionality of our platform. These technologies help us gather information about your interactions with our site, allowing us to provide a more personalized experience.

5.1. What Are Cookies?

Cookies are small data files stored on your device when you visit our website. They are commonly used to improve the performance and user experience of websites. Cookies allow us to remember your preferences, keep you logged in, and analyze how you use the site.

5.2. Types of Cookies We Use

We use the following types of cookies on our platform:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities like account login, security, and the shopping cart.

  • Performance Cookies: These cookies collect data about how users interact with the site, such as which pages are visited the most or if any errors occur. They help us improve site performance.

  • Functional Cookies: These cookies remember your preferences, settings, and choices to provide a more personalized browsing experience. For example, remembering your language settings or items in your cart.

  • Targeting/Advertising Cookies: These cookies are used to track your browsing habits across different websites and show relevant ads based on your interests.

5.3. Third-Party Tracking

In addition to our own cookies, we also use third-party tracking technologies to better understand how users interact with our website. Google Analytics and other similar tools help us analyze web traffic and improve our marketing efforts. These third parties may use their own cookies to collect information about your usage patterns.

5.4. Managing Cookies

You have control over how cookies are used. Most web browsers allow you to control cookies through the settings menu. You can:

  • Accept all cookies

  • Reject all cookies

  • Set your browser to notify you when a cookie is being used

Please note that disabling cookies may affect your ability to use certain features of our platform.

5.5. Web Beacons and Pixels

In addition to cookies, we may also use web beacons or pixels, which are small graphic images embedded in our emails or on our website. These technologies allow us to track user activity, such as whether an email was opened or if a page on our site was viewed. This helps us better understand user engagement and optimize content and marketing efforts.

 


 

🔹 6. Data Security

At Go4TradeIndia, we understand the importance of protecting your personal and business information. We take extensive measures to ensure that your data is secure and safeguarded from unauthorized access, loss, or misuse. Here’s how we protect your data:

6.1. Encryption and Secure Connections

We use SSL (Secure Sockets Layer) encryption to protect your personal and business data during transmission. This technology ensures that any data sent between your browser and our platform is encrypted and secure from potential interception.

6.2. Firewalls and Malware Protection

Our servers are protected by firewalls and advanced malware detection systems that prevent unauthorized access and protect your data from potential threats. Regular security audits are conducted to ensure that our systems remain secure.

6.3. Secure Authentication Methods

We use strong user authentication methods to ensure that only authorized users can access their accounts. This includes:

  • Password protection: We require strong, complex passwords to protect accounts.

  • Two-factor authentication (2FA): For enhanced security, we offer the option to enable 2FA, which adds an extra layer of protection.

6.4. Data Access Control

Access to your data is restricted to authorized personnel only. We ensure that only employees who need to interact with your information for business purposes are granted access. All employees are trained on data privacy protocols and are required to adhere to strict confidentiality agreements.

6.5. Regular Security Audits

We perform regular security audits and updates to identify vulnerabilities in our system and improve our protection measures. By continuously monitoring our platform’s security, we can proactively address any potential threats.

6.6. Data Backup

We perform regular data backups to prevent loss in the event of a system failure or breach. These backups are stored securely and are available for recovery if needed.

6.7. Limitations of Security

While we strive to protect your data to the highest standards, no method of electronic storage or transmission is completely secure. Although we employ state-of-the-art security technologies, we cannot guarantee absolute security. We encourage you to take appropriate precautions in securing your account credentials.

 


 

🔹 7. Your Rights & Choices

As a user of Go4TradeIndia, you have certain rights and choices regarding your personal and business information. We are committed to ensuring that you have control over the data we collect and how it is used.

7.1. Access to Your Data

You have the right to access the personal and business information we hold about you. If you would like to view, update, or correct the data associated with your account, you can log in to your profile or contact us for assistance.

7.2. Data Correction and Updates

If any of the information we have collected is incorrect or needs to be updated, you have the right to request corrections. Simply update your profile information on our platform or reach out to us, and we will make the necessary changes to ensure your data is accurate.

7.3. Data Deletion

You can request the deletion of your personal and business information from our platform. However, please note that we may need to retain certain data for legal or regulatory reasons (e.g., tax reporting, accounting). If you request deletion, we will comply unless there are specific legal obligations that require us to keep the data.

7.4. Withdrawing Consent

Where we process your data based on your consent, you can withdraw that consent at any time. For example, if you no longer wish to receive marketing emails, you can opt-out by clicking the unsubscribe link in any email communication or adjusting your preferences in your account settings.

7.5. Right to Object

You have the right to object to the processing of your data in certain situations. For instance, you may object if you believe that your data is being processed unlawfully or if you believe that our legitimate interest in processing your data no longer applies.

7.6. Right to Data Portability

If applicable under your local laws, you may request to receive your data in a structured, commonly used, and machine-readable format. You can request the transfer of this data to another service provider if it is technically feasible.

7.7. Opting Out of Marketing Communications

You can choose to opt out of receiving promotional emails or communications from Go4TradeIndia. If you no longer wish to receive marketing messages, simply follow the instructions to unsubscribe included in each email or modify your communication preferences within your account settings.

7.8. Exercising Your Rights

To exercise any of the rights listed above, please contact us at info@go4tradeindia.com. We will respond to your request in a timely manner and in accordance with applicable privacy laws.

 


 

🔹 8. Changes to This Privacy Policy

At Go4TradeIndia, we reserve the right to update or modify this Privacy Policy at any time. We are committed to keeping you informed about how we collect, use, and protect your information, and any changes we make will reflect our commitment to transparency and security.

8.1. How We Notify You of Changes

Whenever we make significant changes to this Privacy Policy, we will:

  • Post an updated version on our website, with the revised effective date clearly indicated.

  • Send a notification (e.g., via email or in-app alert) if the changes affect how we process your personal data.

By continuing to use our services after the policy has been updated, you agree to the revised terms. We encourage you to review the Privacy Policy periodically to stay informed about any changes.

8.2. Effective Date of Changes

Any changes to this Privacy Policy will become effective once the updated version is published on our website, unless otherwise stated. We encourage you to check the effective date at the top of this page to ensure you are aware of the most current version.

 


 

🔹 9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please feel free to contact us. We are here to assist you and ensure that your privacy is respected at all times.

You can reach us at:

📧 Email: info@go4tradeindia.com
🌐 Website: www.go4tradeindia.com

Thank you for trusting Go4TradeIndia. We value your privacy and are committed to protecting your data while providing a secure and reliable platform for your business needs.